Frequently Asked Questions
Q: Do you ship products worldwide?
Q: how long will it take to deliver the parcel?
Q: How long will the parcel delivery take?
Q: Can you help me identify my model of glasses or sunglasses?
Q: What are your opening hours?
Q: Do you send only new lenses?
Q: Do you make lenses for all models?
Q: What is the difference between spherical and cylindrical lenses?
Q: What are the colors of lenses best suited for night skiing, in low light conditions or bright blue birds?
Q: What is polarization and how is it profitable?
Q: Is there a way to find out if my lenses are polarized without specifying lenses or packaging?
Q: How do you clean the lenses for goggles or sunglasses without damaging the lens and the coating from fogging?
Q: Do you ship products worldwide?
Please review our international shipping policies, as they are important for understanding how quickly your order will be delivered and how much international shipping costs. For all international destinations, you can get a quote on the cost of delivery to or during an order while checking out.
Q: How long will it take for my package to ship?
Pro-Lens will ship your order within 24 hour of the time placed. If an order is placed before 2PM Eastern Standard Time, you should ship by 4PM that same day. We do ship on Saturdays or Sundays so orders placed after 5PM on Fridays will not ship until the following Monday. Also, please read our shipping policy as it is very important.
Q: How long will it take for my package to arrive?
You should allow up to 7 business days for packages to arrive within the United States although in most cases your order should arrive within 4 business days. For International Shipments, you should allow between 6 to 15 days for your order to arrive although delivery times to international destinations vary widely and can be longer during certain times of the year. Our shipping policy is very important and should be read before placing your international order.
Yes we do! We are happy to accept returns provided the products purchased are still in “perfect”, unused, and new condition. Returns must be received in New, Unused Condition with all Manufacturer Tags Attached in the Original Packaging. If a returned item does not meet our standards, the item(s) can be shipped back to the customer at the customer’s expense. With lenses, if you attempt to install a lens and discover that the lens does not fit and the wrong lens was ordered, this lens will be considered “used” as we pride ourselves in shipping only unused and first quality, new lenses. Please check your old lens with the new lens before installing to insure that you have ordered the correct lens.
Q: Can you help me identify my model of goggle or sunglasses?
Of course! Pro-Lens provides a service first, that is the foundation of our business in providing replacement lenses for goggles and sunglasses. We are available to assist you during our normal business hours over the phone or by email. We will return all emails or phone calls left after our regular hours of operation on a first come first serve basis and in the order received. Please have the product or goggle or sunglasses and any original packaging or parts available when making a phone call or sending an email.
Q: What are your Hours of Operation?
Because of Covid-19 restrictions, our hours may be different! Please call or email for exact hours of operation during this time.
Monday thru Friday, 9:00 AM – 6:00 PM EST
Saturdays 10:00 to 4:00 PM EST
Q: Do you ship only new lenses?
Yes we do, in fact all the lenses we ship to our customers are checked twice for quality, once when they arrive in our warehouse and again prior to shipment.
Q: Do you make lenses for all models?
Pro-Lens does not make any lenses. All of the lenses we sell are made by the manufacturers. In providing only OEM lenses, you, our customers are assured of receiving only the very best lenses as specified by the manufacturers and you are guaranteed to have the same high quality visual experience you had when your eyewear was new.
Q: How do I change my goggle lens?
Goggle models vary widely now on changing lenses. The Smith IO models have tabs that swing open and close to help remove and reinstall a new lens. The Anon M2 has a magnetic feature that allows you to quickly pull the old lens off and install a new lens magnetically. The Dragon APX models have tabs that help hold the lens to the frame and make changing a lens easy. These are just some of the newer methods used to help simplify changing a lens on a goggle. With traditional full frame goggles, the best way to change a lens is to carefully remove the old lens by placing one hand on the forehead area of the frame and your other hand on the nose area of the frame. Carefully wiggle and pull separating the frame from the lens. The forehead area should pop off first. Work your way across the top, down the sides and finish separating the old lens from the frame around the nose area. To install a new lens start with the nose area making sure the nose of the new lens is firmly seated into the nose area of the frame, work your way around the bottom of each eye, move up each side and the finish at the top. It’s easy! If you have any question, be sure to call our experienced customer service department at 1-800-Pro-Lens or 1-800-776-5367.
Instructions for specific models can be found within the product page:
Q: What is the difference between a spherical and cylindrical lens? Which is better?
While the differences between cylindrical and spherical lenses were greater just a short few years ago, with the spherical lenses offering a better visual experience, today many of the cylindrical lenses are of excellent optical quality. Many years ago, most if not all cylindrical lenses (or what we commonly call flat lenses) were cut from a flat large sheet of lens material and the lenses would be die cut or stamped from this flat stock. Bending this flat stock to create the ear to ear curvature of the goggle would create a small amount of distortion around the bent sides of the lens. Today, most lenses are made by an injection molded process which allows the lenses to made “curved”, thus eliminating much of the distortion created by bending a lens. That having been said, spherical lenses do offer more surface area, are normally tapered to provide a sharper view, and can offer a wider field of vision. Spherical lenses are generally more expensive so the cost of a goggle can be greater when a goggle is made with a spherical lens.
Q: Which lens colors are best for night skiing, low light conditions, or bright bluebird days?
All replacement lenses for sunglasses and goggle lenses are tested for the amount of light that is able to pass through the lens and reach your eye. The amount of this light is reported by a percentage and is called the Visual Light Transmittance (or VLT) percentage. A higher percentage generally indicates a lens more suitable for low light conditions, though the base color of the lens and mirrored finish can enhance the effectiveness of the lens in certain conditions. Although selecting a lens tint can be a very personal selection, liking the color Gold for instance or not, understanding how lens tints filter light is important. So when selecting a good lens for night riding or skiing, we suggest a clear lens with a hint of blue when available as blue filter orange or yellow best, and most ski areas use lights that glow orange or yellow. In flat light conditions, a lens with a hint of rose is best since red or rose is the color that filters blue best, and that is the predominant color of the light in winter. Some may prefer a Yellow or Gold lens because it gives the visual experience of “brightening” the light. On bluebird days we recommend a darker lens tint with a reflective coating. The darker lens tint will allow less light to reach your eye and the reflective coating will help with glare and your eyes will feel better at the end of the day.
Q: What is polarization and how is it beneficial?
Polarized lenses filter reflected light horizontally. Reflected light (polarized light) is something we normally refer to as glare. Polarized lenses have a embedded horizontal filter layer in the lens that filter glare or the horizontally reflected light off a surface such as water or ice. This reflected light is normally more intense so using a lens that is polarized greatly reduces the glare or intense glare. We highly recommend polarized lenses for any on water activity to include fishing, kayaking, boating, sailing, or glacier skiing, hiking, etc. Use of polarized lenses for skiing or snowboarding is a personal preference that many of our customers have tried and like.
Q: Is there a way to know if the lenses I currently have are polarized with no indication on the lenses or packaging?
With polarized lenses for sunglasses the easiest way to detect a polarized filter is by turning two polarized lenses perpendicular to one another. If the lenses are polarized, as your turn the lenses and look through them, you should see an almost complete darkening or blocking of the light coming through the two lenses. This occurs because the polarized filter is horizontal, and turning one perpendicular to the other should create a cross pattern in the filter thus blocking out all light.
Q: How do I clean a goggle or sunglass lens without damaging the lens and anti-fog coating?
Special handling is required when caring for your lenses for your goggles and sunglasses. Goggle lenses require very special handling because of the anti-fog coating that is applied to the inner lens. Anti-Fog coatings are generally designed to absorb moisture and to keep moisture from inhibiting your visual experience. Many manufacturers have developed excellent anti-fog coatings that help channel away moisture and are harder than fog coatings of the past. However, when the inner lens surface becomes wet, the anti-fog material softens and is very susceptible to being scratched when wiped. Always allow lenses to dry completely (over-night in a dry warm room) before cleaning or storing. Avoid drying using direct heat.
Do not use any cloth/tissue or product not specifically made for cleaning lenses. Never wash with soap, detergent, or any product not specifically made for lens cleaning.
When the lens is dry, remove any smudges by gently buffing the area of the lens with an approved microfiber cloth (or bag). The microfiber bag that came with your goggle or sunglasses can be used to clean your lens. For the outer goggle lens, you may softly exhale on the lens surface to lightly moisten before wiping. Store goggles, sunglasses, and lenses in a clean, dry, spare bag or appropriate storage case to prevent lenses from getting scratched. Most goggles and sunglasses are included with a factory bag/case, and spares can be obtained through our Accessories section.
For sunglasses for sunglasses, use a lens cleaner and a microfiber bag or lens tissue to gently polish and clean the lenses.
For lenses with protective glasses, the less you need to clean the inner lens, the longer it will last. Most scratches on the inner lens of glasses can be avoided if glasses are properly stored when not in use.